Your Title VI and ADA Civil Rights
In accordance with Title VI of the Civil Rights Act of 1964 and disability in accordance to the Americans with Disabilities Act (ADA) of 1990, the ASG Department of Public Work's Transit programs operates as follows:
- Ensure that the level and quality of public transportation service is provided in a nondiscriminatory manner;
- Promote the full and fair participation in public transportation decision-making without regard to race, color, or national origin; and
- Ensure the meaningful access to transit-related programs and activities by persons with limited language proficiency.
For more information on
ASG Department of Public Work's Transit programs is committed to ensuring that no person is excluded from participation in, or denied the benefits of, its services on the basis of race, color, or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended, or disability in accordance to the Americans with Disabilities Act (ADA) of 1990.
- No person or group of persons will be discriminated against with regard to routing, scheduling, or quality of transportation service that ASG Department of Public Work's Transit furnishes, on the basis of race, color, national origin or disability.
- Frequency of service, age, and quality of of Public Work's Transit vehicles assigned to routes, quality of bus stops, and location of routes will not be determined on the basis of race, color, national origin or disability.
Any person who believes that he or she has, individually, has been subjected to discrimination on the basis of race, color, or national origin may file a Title VI complaint with the ASG Department of Public Work's Transit Division. The complaint should be submitted by the complainant and/or their designee as soon as possible, but must be filed within 180 days of the date of the alleged discrimination.
The ASG Department of Public Work's Transit Division Title VI Complaint Form may be used to detail the complaint, but is not mandatory. If you opt not to use our provided complaint form, the information asked on the form must be provided. Should you be unable to download the complaint form from our website, forms may also be obtained by calling 699-5357. The Transit Division will provide appropriate assistance to complainants who are limited in their ability to communicate in English.
Download Combined Title VI and ADA Complain FormDownload Complaint Form
The Title VI and ADA Complaint Form may be submitted to:
- American Samoa Government
- Department of Public Works
- Transit Division
- Pago Pago, American Samoa 96799
- Attention: Cathy Faoa-Danielson
How Complaints are Processed
All complaints alleging discrimination based on race, color, or national origin (Title VI) or alleged discrimination in equal opportunity and access for persons with disabilities, in accordance with the Americans with Disabilities Act of 1990 (ADA), for services provided by of Public Work's Transit Division will be promptly reviewed to determine jurisdiction authority. The complainant will receive an acknowledgement letter within 30 business days of Public Work's Transit Division informing them whether the complaint will be investigated by our office.
The ASG Department of Public Work's Transit Division has 60 days to investigate the complaint. If more information is needed to resolve the case, the ASG Department of Public Work's Transit Division may contact the complainant. The complainant has 60 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 60 business days, the ASG Department of Public Work's Transit Division can administratively close the case. Likewise, a case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, one of two letters will be issued to the complainant: a closure letter or a Letter of Finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed, or; an LOF summarizing the allegations and the interviews regarding the alleged incident, and detailing disciplinary action, additional training of the staff member or other actions will occur, if any. If the complainant wishes to appeal the decision, they have 30 days after the date of the Letter of Finding (LOF) to do so. Copies of complaints will be kept on file for five years.