Wheelchairs • Accessible Formats • Service Animals
All vans and buses are wheelchair accessible.
All vehicles are equipped with a wheelchair. Lifts can accommodate mobility devices such as wheelchairs and scooters up to 48" high by 30" wide and can accommodate a combined passenger plus device weight of up to x000x pounds. Wheelchair lift types include xBrandNamex (x000x pound limit) and xBrandNamex (capacity of x000x pounds total).
Using Vehicle Accessibility
- If you require use of the wheelchair lift or ramp, please stay at least 6 feet away from the vehicle so that the lift or ramp can be lowered into place safely.
- If you use the lift to board the bus while in your wheelchair, you may face forward or backward. In some cases it is easier to board by backing your device onto the lift because after you are safely onboard the bus you will not have to turn around to enter the securement area.
- If you use a mechanized mobility device (wheelchair or scooter), while on the lift please turn off the device and lock the wheels. When you are safely secured, please keep the mobility device turned off.
- All wheelchairs, scooters and similar mobility devices must be secured in the securement area of the vehicle. If a rider refuses to allow his/her device to be secured and/or are not secured in their mobility device, Dial-a-Ride will not be able to transport the rider to their destination.
- Riders may be accompanied by a Personal Care Attendant (PCA) free of charge. Additional companions will be charged the regular fare.
- Reasonable modifications can be accommodated upon request.
Using Vehicle Accessibility
A wheelchair is defined in the Americans with Disabilities Act (ADA) as a mobility aid belonging to any class of three or more wheeled devices, usable indoors and designed for or modified by and used by individuals with mobility impairments, whether operated manually or powered. Under the ADA, public transportation providers are not mandated to accommodate mobility devices that fall outside of these specifications. Learn more about ASG's Transit Policy on making reasonable modifications for Individuals with disabilities by clicking here to download.
Dial-a-Ride provides Accessible Formats in physical assistance, documents, and communications, from large print, Braille, recorded radio, and oral presentation to ensure individuals with disabilities are receiving transportation services as effective as that provided to individuals without disabilities. Dial-a-Ride will use an individualized approach to respond to requests for alternate formats which may include the need for additional information or clarification. Agents of the department, in cooperation with individuals requiring alternate formats, will identify the most appropriate format. Primary consideration will be given to the individual's preferred format.
Dial-a-Ride will allow service animals to accompany individuals with disabilities in vehicles and facilities under 49 CFR Part 37, Section 37.167(d). However, Dial-A-Ride is not required to transport service animals that pose a direct threat to the health or safety of drivers or other riders, are seriously disruptive, or are otherwise not under the rider’s control. An FTA Circular mentions biting as an example of a behavior that constitutes direct threat. A transit agency may also wish to prohibit aggressive behavior toward people or other animals. Repeated barking could be an example of not being under the rider’s control. However, the FTA Circular notes that a dog that barks occasionally would likely not be considered out of the rider’s control.
Control over the animal can be verbal and does not necessarily involve a leash or harness. In some cases, a service animal may be trained to provide assistance without a leash or harness. Drivers are not required to take the leash or harness of a service animal. As a customer service, a driver could choose to provide this assistance when requested (for example, by a rider using a wheelchair who also uses a service animal), but FTA has stated that such a request may be denied because caring for a service animal is the responsibility of the passenger or a personal care attendant (PCA). More than one service animal may accompany a rider on a single trip as different service animals may provide different services to a rider during trips or at the rider’s destination.
Dial-a-Ride cannot deny service to a person accompanied by a service animal on the basis of another individual’s allergies.