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Rider Eligibility

Dial-A-Ride is a service for Senior citizens and individuals with disabilities.

Everyone who rides Dial-a-Ride must first apply for eligibility. Your eligibility for the Dial-a-Ride program is determined through an application process. Senior citizens must be individuals who have difficulty accessing fixed route Aiga bus services or other public transportation due to a disability or financial hardship. For individuals with disabilities, the patient's condition should likewise prevent the rider from accessing the Aiga bus fixed route service or public transportation. Requirements are established by the Americans with Disabilities Act (ADA). Providing a doctor’s note that addresses these circumstances can accelerate application processing time and positively impact the determination in your favor.

Temporary Disability

Temporary membership access to the Dial-a-Ride program can be granted to riders experiencing a temporary disability. Riders are given eligibility for the period their disability is expected to prevent them from using regular transit. Riding privileges end when the rider is once again able to access the Aiga bus and public transportation.

Visiting Eligibility

If you’re visiting American Samoa and are eligible for ADA paratransit service where you live, you can book paratransit rides with Dial-a-Ride in the territory. As a visitor, you will need to provide proof of your paratransit eligibility from the transit agency where you live.

Here are the types of proof we accept:

  • A letter from the transit agency where you live. The letter must provide details of your level of eligibility.
  • A paratransit ID card from the transit agency where you live.

If you have not applied for ADA paratransit service from the transit agency where you live, or if you live in an area without ADA paratransit service, you can still request visitor status at Dial-a-Ride. In this case, we will ask you to provide other forms of documentation. Once we receive these and determine you are eligible you can book Dial-a-Ride paratransit rides beginning the following day.

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