Manu'a Island Ferry Service
Dial-a-Ride partners with the ASG Department of Ports Administration in providing weekly inter-island ocean passenger ferry services to the Manu'a Islands. Normal scheduled departures leave Pago Pago on Thursday morning and arrive in Manu'a the same afternoon. The M/V Manu'atele normally remains alongside overnight in Manu'a and departs on Friday morning, arriving back in Pago Pago on Friday afternoon.
Disability and Civil Rights Protection
Participants of the Dial-a-Ride program may contact their local Dial-a-Ride office in American Samoa to coordinate additional disability services, e.g. Wheelchair Services, Accessible Formats, and other accomodations that can assist riders at all times during their sailings TO/FR the Manu'a islands.
DPA Ocean Ferry Services to the Manu'a Islands comply with the ADA (American with Disabilities Act) for empowering your mobility and making your journey more pleasant, and protection of your civil rights under Dial-a-Ride's Title VI Civil Rights program, administered locally by the Title VI and Transit Program Manager, Cathy Faoa-Danielson, at 699-5357 (email to [email protected]). Learn more about our Title VI and ADA policies here.
AVAILABILITY OF A COMPLAINT RESOLUTION OFFICER (“CRO”)
Complaints Resolution Officer (CRO)
In any situation when any person complains or raises a concern with an ASG Department of Port Ferry employee about discrimination, policies or services with respect to passengers with a disability, the passenger has the right to contact our Complaint Resolution Officer (CRO).
The CRO will be available for contact on each ferry and at each terminal in person or via telephone:
- For the Vessels: Captain on Duty. You can notify any crew member to request a consultation with the captain on duty. The Captain will make sure that your complaint is properly dealt with.
- For the Terminals: Tauli Niumata. Tauli can be contacted by calling 684-633-5532.
The ASG Department of Port Administration is committed to ensuring that it complies with the American with Disabilities Act (ADA), including 49 CFR Parts 27 and 37. Transportation entities are required to make reasonable modifications/accommodations to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.
Any person who wishes to file a complaint regarding a request for Reasonable Modification or alleging any action by the ASG Department of Port Administration prohibited by the Americans with Disabilities Act (ADA) regulations found at 49 CFR Parts 27, 37, 38, 39, may file a written ADA Complaint with the ASG Port of Administration Water Transportation Division.
You can also file your complaint directly with:
Department of Public Works
Pago Pago, AS. 96799
For additional assistance, please contact the ADA Coordinator by calling 684-782-8581.