Manu'a Island Ferry Service

Complaints Resolution Officer (CRO)
In any situation when any person complains or raises a concern with an ASG Department of Port Ferry employee about discrimination, policies or services with respect to passengers with a disability, the passenger has the right to contact our Complaint Resolution Officer (CRO).

The CRO will be available for contact on each ferry and at each terminal in person or via telephone:

• For the Vessels: Captain on Duty. You can notify any crew member to request a consultation with the captain on duty. The Captain will make sure that your complaint is properly dealt with.
• For the Terminals: Tauli Niumata. Tauli can be contacted by calling 684-633-5532.

ADA Complaints
The ASG Department of Port Administration is committed to ensuring that it complies with the American with Disabilities Act (ADA), including 49 CFR Parts 27 and 37. Transportation entities are required to make reasonable modifications/accommodations to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.

Any person who wishes to file a complaint regarding a request for Reasonable Modification or alleging any action by the ASG Department of Port Administration prohibited by the Americans with Disabilities Act (ADA) regulations found at 49 CFR Parts 27, 37, 38, 39, may file a written ADA Complaint with the ASG Port of Administration Water Transportation Division. 

You can also file your complaint directly with:

ADA Coordinator
Cathy Faoa-Danielson
Department of Public Works
Transit Division
Pago Pago, AS. 96799
[email protected]

For additional assistance, please contact the ADA Coordinator by calling 684-782-8581.

Ofisa e faafesootai mo Faitioga ma Fa’aseā (Complaint Resolution Officer (CRO)

O so’o se tasi e fia faaulu se tagi poo se faitioga e faasaga i le aufaigaluega ona o ni faiga faaituau, poo se faasea i faiga faavae ma auauanaga a le ofisa e faatatau i tagata e iai manaoga faapitoa, e iai lou aia tatau e faafesootai ai le Ofisa mo se fesoasoani.

Mo se fesoasoani, faafesootai le mamalu o le ofisa o loo taua I lalo:

• Mo le Va’a: Kapeteni o lo’o tiute. Faafesootai se isi o le aufaigaluega o le vaa mo se avanoa e talanoa ai le kapeteni o loo tiute. 
• Mo fale vaa: Tauli Niumata.  Faafesootai Tauli I le numera telefoni +684-633-5532.

Faasea e faatatau i Tagata e iai Manaoga Faapitoa

E faamautinoa e le Matagaluega o Uafu le mulimulitai lea o faiga faavae e faatatau I tagata e iai manaoga faapitoa, ma le tulafono 49 CFR vaega 27 ma le 37. E ao ona faia fetuunaiga talafeagai i faiga faavae ma taiala I ala o femalagaiga ina ia aveesea ai ni faiga faaituau e vaoia le auai o tagata e iai manoga faapitoa I polokalame faataatitia.

O soo se tasi e fia faaulu se faasea tusitusia pe fia talosaga mo se fetuunaiga talafeagai, faamolemole faafesootai le ofisa o le Matagaluega o Uafu, pe faafesootai sa’o le Matagaluega o Galuega Lautele I le tuatusi o I lalo.

Faafesootai le ofisa o Matagaluega o Galuega Lautele I le tuatusi o I lalo:

ADA Coordinator

Cathy Faoa-Danielson

Department of Public Works

Transit Division

Pago Pago, AS. 96799

[email protected]

Mo nisi faamatalaga pe moomia se fesoasoani, valaau le ADA Coordinator I le numera telefoni 684-782-858.