Title VI Complaint Procedure
Federal Transit Administration
The ASG Department of Public Work's Transit Division Combined Title VI and ADA Complaint form may be used to detail the complaint, but is not mandatory. If you opt not to use our provided complaint form, the information asked on the form must be provided. Should you be unable to download the complaint form from our website, forms may also be obtained by calling 699-5357. The Transit Division will provide appropriate assistance to complainants who are limited in their ability to communicate in English.
Download Combined Title VI and ADA Complaint Form
The Title Complaint Form may be submitted to:
Title VI Compliance Officer
Department of Public Works
Transit Division, Dial-a-Ride
American Samoa 96799
Attention: Cathy Faoa-Danielson
In addition to the Title VI complaint process at the ASG Department of Public Work's Transit Division, a complainant may file a Title VI complaint with the Federal Transit Administration at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
How Complaints are Processed
All complaints alleging discrimination based on race, color, or national origin (Title VI) or alleged discrimination in equal opportunity and access for persons with disabilities, in accordance with the Americans with Disabilities Act of 1990 (ADA), for services provided by ASG Department of Public Work's Transit Division will be promptly reviewed to determine jurisdiction authority. The complainant will receive an acknowledgement letter within 10 business days by ASG Department of Public Work's Transit Division informing them whether the complaint will be investigated by our office.
The ASG Department of Public Work's Transit Division has 60 days to investigate the complaint. If more information is needed to resolve the case, the ASG Department of Public Work's Transit Division may contact the complainant. The complainant has 60 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 60 business days, the ASG Department of Public Work's Transit Division can administratively close the case. Likewise, a case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, one of two letters will be issued to the complainant: a closure letter or a Letter of Finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed, or; an LOF summarizing the allegations and the interviews regarding the alleged incident, and detailing disciplinary action, additional training of the staff member or other actions taht will occur, if any. If the complainant wishes to appeal the decision, they have 30 days after the date of the Letter of Finding (LOF) to do so. Copies of complaints will be kept on file for five years.
No one may intimidate, threaten, coerce, or engage in other discriminatory conduct against anyone because he or she has filed a complaint to secure rights protected by the nondiscrimination statutes Dial-a-Ride enforces. Any individual alleging such harassment or intimidation may file a complaint with Dial-a-Ride and/or the Federal Transit Administration and an investigation will be conducted.