Federal Transit Administration
The ASG Department of Public Work's Transit Division Combined Title VI and ADA Complaint form may be used to detail the complaint, but is not mandatory. If you opt not to use our provided complaint form, the information asked on the form must be provided. Should you be unable to download the complaint form from our website, forms may also be obtained by calling 699-5357. The Transit Division will provide appropriate assistance to complainants who are limited in their ability to communicate in English.
Download Complaint FormThe ADA Form may be submitted to:
By Mail:
Title VI Compliance Officer
Department of Public Works
Transit Division, Dial-a-Ride
Pago Pago
American Samoa 96799
Attention: Cathy Faoa-Danielson
By E-mail:
Dial-a-Ride investigates all ADA complaints received within 90 days of the alleged incident. ADA complaints may be submitted to Dial-a-Ride via e-mail, phone, or US mail. The online complaint form can be accessed via the link provided below, or you may contact Dial-a-Ride at (684) 699-5357/5367 and request that a copy be mailed to you. Forms should be submitted to the attention of the ADA Complaint Officer at the address listed above.
Upon receipt of an ADA complaint, Dial-a-Ride will review the submitted information and send the complainant an acknowledgement letter informing them whether or not the complaint will be investigated as an ADA complaint.
Dial-a-Ride may require up to 30 calendar days to investigate a complaint. If additional information is required in order to resolve the complaint, Dial-a-Ride may contact the complainant. The complainant will have 10 business days from the date of the letter to submit the requested information to the Dial-a-Ride official investigating the complaint. If the Dial-a-Ride investigator is not contacted by the complainant or does not receive the additional information within 10 business days, Dial-a-Ride has the right to administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.
Once the investigator has reviewed a complaint, they will issue one of two letters to the complainant: 1) a closure letter or 2) a letter of finding (LOF). A closure letter summarizes the allegations stating that no ADA violation occurred and that the case will be closed. A LOF summarizes the allegations and the interviews concerning the alleged incident, and explains what, if any, corrective action, additional training of staff members, or other action will occur. If the complainant wishes to appeal Dial-a-Ride's decision, they will have 10 business days from the date of the letter to do so.
Complaints may also be filed directly with the Federal Transit Administration at:
FTA Office of Civil Rights
ATTN: Complaint Team
East Building, 5th Floor - TCR
1200 New Jersey Avenue SE
Washington, DC 20590
No one may intimidate, threaten, coerce, or engage in other discriminatory conduct against anyone because he or she has filed a complaint to secure rights protected by the nondiscrimination statutes Dial-a-Ride enforces. Any individual alleging such harassment or intimidation may file a complaint with Dial-a-Ride and/or the Federal Transit Administration and an investigation will be conducted.
